Frequently Asked Questions

These are the most common questions our customers ask us.

1. How do I install the My Smart Cam?

Simply screw the camera into any E27 bulb socket, connect to WiFi, and follow the app setup instructions.

2. Does the camera work without WiFi?

Basic functions require WiFi, but local SD card recording continues even if your internet temporarily disconnects.

3. Can I view the camera remotely?

Yes, you can view live footage, control PTZ, and receive alerts directly from the mobile app anywhere.

4. What storage options are available?

The camera supports cloud storage and micro SD cards up to 128GB for flexible recording options.

5. Does it support night vision?

Yes, the camera features infrared and full-color night vision, ensuring clear visibility even in complete darkness.

6. Is two-way audio available?

Absolutely. Built-in speakers and a microphone allow you to listen and speak through the camera using the app.

7. Can multiple light socket cameras be set up on the same phone?

Yes. You can connect multiple My Smart Cam E27 light bulb cameras to a single phone using the same app account. The app lets you view live feeds, control PTZ movement, receive alerts, and manage recordings for each camera individually from one place.

8. Can you combine different brand cameras?

This camera works with its supported mobile application designed for its system and features. Cameras from different brands usually rely on separate applications and platforms, so combining multiple brands into one unified control system is generally not possible.

9. What is the range of the camera?

The camera provides a reliable operating range from 16 feet up to 49 feet, ensuring clear coverage across medium to large areas.

10. How close do you get before the camera motion sensor detects you?

The camera’s motion sensor detects movement when you are approximately 16 to 28 feet away from the device.

11. Can you delete videos when you want?

Yes. All recordings stored on the micro SD card or cloud service can be viewed, downloaded, or deleted anytime through the app. You have full control over stored footage without restrictions or complicated steps.

12. Is the camera waterproof?

No, the camera is not waterproof. However, it can be used outdoors if protected with a suitable lampshade or cover.

13. How long does the 128GB micro SD card take to fill?

With continuous or motion-based recording at 8MP resolution, a 128GB micro SD card can store approximately 12 to 20 days of footage. Recording duration depends on motion frequency, video quality settings, and lighting conditions.